Shipping & Policies

Welcome

Thank you for looking at our shop my customers are very important to me. we worked to make sure our customers are happy also making sure that our after sales care carries on especially if your building kits we want to help with every step we are always one message away no matter how small the message.

we make sure with shipping we keep you updated with every step, and at any time you need us to check on shipping we will do this, we make sure the prop orders are delivered as quick as possible.

we ship worldwide, and on the unlikely event customs charges come up we are not Responsible for these and for the length of time customs can hold an item, we do however chase this up and make sure it keeps moving. The kits can be very heavy boxes and we send parts in two boxes one for the kit and a smaller box for metal parts etc, this is for insurance purposes to make sure every single part is safe.

if supply of stock is not available at the time this could have another follow up package at our cost and we will keep you updated on this, if this occurs

when buying the screw kit add on to the kits we send you a document on what the screw is for, this is in our after sales follow up.

we ship worldwide and although we push for shipping to be fast international shipping can take longer this is out of our hands but we do everything to make sure it pushed along as quick as possible, we do everything in our power as we know you want the item as much as we want it delivered and to have a happy customer

If your ordering an item to be ready for an event, we cant jump your order ahead of other peoples please make sure you allow enough time for the event and to calculate shipping into this especially international shipping

If there is any issues message us any time so we can sort these issues out, or if you have any questions we are always around

we appreciate our amazing customers

please read the listings and look at the pictures THOROUGHLY and ask any questions no matter how small we realise this is a lot of money being spent so we want you to know every step pictures of our items can also be seen on Instagram twitter and our facebook page Benofkentprops

we reserve the right to refuse service to anyone.

Payments

paypal, card payments of all kind, payment plans and bank transfers

Shipping

We aim to get out within listing Time Frame, but sometimes we are very busy and it can take up to three weeks this is for the bigger items

I will ship worldwide... And give you nothing less then 100% customer service!

If product is being made to order it will take no longer then a month to build and send to you!

*****Please Note international orders can take longer to get to you because of the shipping process, we will do all we can to help and check up on statuses of the shipment, sometimes with kits we send them in two parts kits and metal parts in two separate boxes for custom reasons. If you have any questions just let me know.

Thank you

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 5 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

If the product is not up to satisfaction I will refund my customer.